About the program
Virtual urgent care is available for children/youth (under 18 years of age) with a medical issue that is NOT life threatening but requires urgent attention. Appointments are provided via secure video chat with a nurse practitioner at Children’s Hospital at London Health Sciences Centre (LHSC).
If your child has a primary care provider (e.g. family physician), they should be your first point of contact. Virtual urgent care may be an option if your child does not have a primary care provider or care cannot be accessed through them in a timely manner.
All appointment costs are covered with a valid Ontario health card.
Hours of operation
Same day appointments are available on a first come, first serve basis.
Monday: 9:00 a.m. to 5:00 p.m.
Tuesday: 9:00 a.m. to 5:00 p.m.
Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 5:00 p.m.
Modified Hours:
None at this time.
Is this service right for you?
Not sure if a virtual urgent care appointment is right for your child/youth? Examples of appropriate medical issues include:
Have an urgent non-life threatening medical issue, examples include:
- Headache
- Body ache
- Bites and stings
- Rashes
- Skin infection
- Sinus infection
- Fever
- Eyelid redness
or bump - Urinary tract
infection
symptoms - Frostbite/cold
injury
- Sore throat
- Diarrhea
- Nausea
- Sprains and
minor injury - Nail infection
- Scabies
- Rashes
- Nasal
congestion - Cough
- Painless red
eye - Lice
For a list of conditions or symptoms that should be immediately addressed at an Emergency
Department in person, please click here.
Please read before booking an appointment:
- This service is staffed by nurse practitioners, whose scope of practice may differ from that of a family physician.
- Not all care can be delivered virtually. The nurse practitioner your child sees may refer you to in-person care, if necessary.
- If you are a parent of the child/youth, the child/youth must be present for the appointment with the Nurse Practitioner so that they can be properly assessed.
- Antibiotics are not routinely prescribed through this clinic.
- Prescriptions for controlled substances (such as narcotics, stimulants, or benzodiazepines) cannot be issued or renewed during an online urgent care appointment.
- Due to high patient volumes, there may still be a wait to see the nurse practitioner after you enter the virtual waiting room at your child’s appointment time.
What do I need for the appointment?
In advance of the appointment, to support a successful visit, you will need the following:
A device with a camera and microphone
Stable internet access
Ontario Health Card (for the patient)
The name of your preferred pharmacy
A list of current medications (for the patient)
A quiet space to take the call
Install Webex on your smartphone or tablet (instructions link)
Book your appointment now
Book a same or next-day appointment for your child/youth using the booking portal or by calling 1-844-227-3844 (during business hours).
Once you have successfully booked your appointment, you will receive a confirmation email.
Please note: A child’s condition can change suddenly. If your child’s symptoms worsen while waiting for a virtual appointment, please call 911 or proceed directly to your nearest emergency department.
For patients ages 18 and up, please visit the adult virtual urgent care page to book an appointment.