Niagara virtual urgent care
Niagara virtual urgent care provides convenient treatment through secure video for non-emergency injuries or illnesses like nausea, infections, and minor COVID-19 symptoms. By making an appointment, you can access urgent medical care without having to come to the hospital.
Same day appointments are available on a first-come, first-served basis,
Monday to Friday from 9 a.m. to 4:30 p.m. All visit costs are covered with an Ontario health card.
If you think you or a loved one is experiencing a medical emergency, call 9-1-1 right away or come to the nearest Emergency Department. If your symptoms worsen while you are waiting for a virtual visit, go to the nearest Urgent Care Centre or Emergency Department.
Find out if this service is right for you
This service is for patients who have a medical issue that isn’t life-threatening and cannot make an appointment with their primary care provider such as a family doctor or nurse practitioner.
A virtual urgent care appointment may be the right option for you if you are:
- Unable to contact your primary care provider or you do not have one.
- 18 years of age and older, if you need an appointment for a someone under 18 years of age, please go to the child and youth page.
- Seeking treatment for:
- Body ache
- Bites or stings
- Skin or nail infection
- Urinary tract infection
- Sore throat
- Nasal congestion
- Sinus infection
- Frostbite or cold injury
- Sprains or minor injuries
- Nausea or diarrhea
- Painless red eye
- Eyelid redness or bump
- Lice or scabies
- Residing within a one-hour geographic radius of a Niagara Health Emergency Department in Niagara Falls, St. Catharines or Welland (the physician may recommend that you attend a Niagara Health site in-person based on their assessment).
Book an appointment
Niagara virtual urgent care visits are available Monday to Friday, 9 a.m. to 4:30 p.m. Appointments are booked same day and are scheduled on a first-come, first-served basis. Appointment registration will open at 12:01 a.m. each day. There are multiple steps to booking an appointment and can take between 5 to 10 minutes to complete.
Once you have submitted your appointment request form, you will receive an email confirmation.
In order to access this service, you will need:
- To present your Ontario health card (or other valid government photo ID) during the Niagara virtual care visit to confirm your identity
- Computer, smartphone, or tablet with video and microphone capabilities
- Zoom mobile application if using a smartphone or tablet
Please have Zoom available or download Zoom approximately 15 minutes in advance of a booked appointment, to the device being used during the consult
Zoom Technical Support
- Stable Internet access
Internet Speed Test
- An email address or cell phone number
(to access appointment link and receive appointment reminders)
- A quiet, secure space to engage in the virtual visit
Niagara virtual urgent care visits are covered by the Ontario Health Insurance Plan (OHIP) and you will be asked to provide your Ontario health card number when making your appointment. If you do not have an Ontario health card or other health insurance provider, you can still make an appointment and alternate billing arrangements will be made.