About the program
St. Joseph’s Healthcare Hamilton offers virtual urgent care services to adults in Southwestern Ontario with an urgent medical issue that is not life threatening.
Connect with a nurse practitioner through secure video chat by verifying this service is right for you, ensuring you have everything you need to book the appointment, and then clicking the booking link below.
If you require immediate support with joining or cancelling your Virtual Urgent Care appointment at
St. Joe’s, please click here.
Is this service right for you?
If you have a primary care provider, they should be your first point of access for care. An online urgent care appointment may be right for you if you:
Are 18 and over
and have a valid
Ontario Health
Card
Are unable to access a primary care provider
Do NOT live in a
Long Term Care
Home
Have an urgent non-life threatening medical issue, examples include:
- Headache
- Body ache
- Bites and stings
- Rashes
- Skin infection
- Sinus infection
- Fever
- Eyelid redness
or bump - Urinary tract
infection
symptoms - Frostbite/cold
injury
- Sore throat
- Diarrhea
- Nausea
- Sprains and
minor injury - Nail infection
- Scabies
- Rashes
- Nasal
congestion - Cough
- Painless red
eye - Lice
For a list of conditions or symptoms that should be immediately addressed at an Emergency
Department in person, please click here.
Please note the following considerations prior to booking a Virtual Urgent Care appointment:
- Depending on provider availability, you may face a significant wait time.
- Virtual Urgent Care appointments are provided by St Joe’s nurse practitioners; their scope of practice may differ from a family physician.
- Not all care can be delivered virtually, your provider may refer you to in-person care if they deem it necessary.
- Prescriptions for narcotics cannot be filled or renewed during an online urgent care appointment
Hours of operation
Same day appointments are available on a first come, first serve basis.
Monday: 10:00 a.m. to 6:00 p.m.
Tuesday: 10:00 a.m. to 6:00 p.m.
Wednesday: 10:00 a.m. to 6:00 p.m.
Thursday: 10:00 a.m. to 6:00 p.m.
Friday: 10:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.
Sunday: 8:00 a.m. to 4:00 p.m.
Modified Hours:
None at this time.
What do I need for the appointment?
In advance of the appointment, to support a successful visit, you will need the following:
A device with a camera and microphone
Stable internet access
Government issued photo ID
The name of your preferred pharmacy
A list of your current medications
A quiet space to take the call
Book your appointment now
If you are experiencing a health emergency or your symptoms worsen while you are waiting for a Virtual Urgent Care appointment, please call 9-1-1 immediately or go to the nearest emergency department or urgent care centre.
Select the ‘CLICK HERE TO BOOK AN APPOINTMENT’ button below to access the self-scheduling tool. You can then select a specific date and time for your appointment. Once you have successfully booked your appointment, you will receive a confirmation email.
Please note the following considerations:
- Appointments can be scheduled for same day or next day, depending on appointment availability.
- You can only schedule one (1) Virtual Urgent Care video visit per day.
There may be a wait time for the nurse practitioner to join the video visit. We appreciate your patience as we work diligently to provide you care.
Please note, in scheduling an appointment and providing us with your email address, you are consenting to receiving electronic communications from St. Joe’s and you accept the associated risks. St. Joe’s is not responsible for the security of your internet service providers, email domains, computer, tablet, cell phone or applications (programs) on your devices.
Support resources
If you are having trouble with booking, cancelling, or joining your video visit, select the appropriate resource below to view a guide with step-by-step instructions.
Please consider if you have a MyDovetale account.
I do not have a MyDovetale account:
I have a MyDovetale account:
If you require additional support outside of the available resources above, please phone
1-844-CARE-844 (1-844-227-3844) toll-free for booking and cancellation support,
or email mydovetale@stjoes.ca for video visit support.
Please note the mydovetale@stjoes.ca inbox is not monitored 24/7. Technical support is only available between the hours of 9:00 a.m. to 5:00 p.m. Monday to Friday. Please refer to the above support resources outside of these hours.